Widerrufsrecht
BarrelVibes Refund Policy
Damages and Issues
Please inspect your order immediately upon receipt. If the item is defective, damaged, or if you receive the wrong item, please contact us as soon as possible at info@barrelvibes.com so that we can assess the issue and resolve it properly.
To help us review the issue, we may request clear photos or videos showing the item, packaging, and the problem received before approving a return, replacement, or refund.
Returns
We offer a 14-day return policy for defective, damaged, or incorrect items only. This means that within 14 days of receiving your order, if your item is defective, damaged, or not the item you ordered, you may contact us to request assistance.
To be eligible for an approved return:
The item must be unused
The item must be in the same condition that you received it
The item must be in its original packaging
Proof of purchase must be provided
Photos or videos clearly showing the issue may be required
To initiate a return request, please email info@barrelvibes.com with your order number and details of the issue.
If your return request is approved, we will provide instructions on how and where to send your package.
Items returned without prior approval will not be accepted.
After an order has been shipped, we do not accept returns, refunds, or cancellations unless the item received is defective, damaged, or incorrect, or unless otherwise required by applicable law.
EU Right of Withdrawal
If your order is delivered to a country in the European Union, you may have the statutory right to withdraw from your online purchase within 14 days after delivery, without giving a reason.
To submit a withdrawal request, please use our EU Withdrawal / Return Request form.
Submitting a request does not automatically approve a return or issue a refund. We will review your request and contact you with return instructions if your order is eligible.
Please include your order number, name, email address, country, and the item(s) you wish to return when submitting your request.
Returned items must be unused, undamaged, and in their original packaging where reasonably possible. Customers are responsible for return shipping costs unless required by law or agreed otherwise.
Eligible refunds will be issued to the original payment method after we receive and inspect the returned item(s).
This does not affect any mandatory consumer rights under applicable law.
Order Cancellation Policy
We process orders as quickly as possible so your package can be prepared and shipped in a timely manner.
Customers may request an order cancellation before the order has been shipped.
If your cancellation request is approved and your order has not yet been shipped, your payment will be refunded to your original payment method.
Once an order has been shipped or handed over to the carrier, it can no longer be cancelled.
After an order has been shipped, we do not accept cancellations, returns, or refunds unless the item received is defective, damaged, or incorrect, or unless otherwise required by applicable law.
To request a cancellation, please contact us as soon as possible at info@barrelvibes.com with your order number.
Exceptions / Non-Returnable Items
The following items are not eligible for return or refund unless they arrive defective, damaged, or incorrect, or unless otherwise required by applicable law:
Custom-made items
Special orders
Personalized items
Items returned due to personal preference
Items that have been used, damaged, or altered by the customer
Items without original packaging or proof of purchase
Final sale items, if applicable
Gift cards, if applicable
If you have questions or concerns about a specific item, please contact us at info@barrelvibes.com before sending anything back.
Exchanges
We do not accept exchanges based on personal preference after an order has been shipped, unless otherwise required by applicable law.
If the item you received is defective, damaged, or incorrect, please contact us at info@barrelvibes.com with your order number and clear photos or videos of the issue. We will review the situation and help resolve it properly.
Local Laws and Mandatory Consumer Rights
Nothing in this policy is intended to limit any mandatory consumer rights that may apply in your country or region.
If local laws or regulations provide you with additional rights, including statutory cancellation, withdrawal, return, refund, or consumer protection rights, those rights will apply as required by applicable law.
Where permitted by applicable law, returned items must be:
Unused
In the same condition that you received them
In their original packaging
Returned with proof of purchase
Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs where permitted by applicable law.
Refunds
Once we receive and inspect your approved returned item, we will notify you whether the refund has been approved.
If approved, your refund will be issued to your original payment method.
Please note that banks, credit card companies, PayPal, or other payment providers may require additional time to process and post the refund.
Where permitted by applicable law, approved refunds may be subject to a processing fee. Shipping fees, if any, are non-refundable once an order has been shipped, unless the return is due to a defective, damaged, or incorrect item, or unless otherwise required by applicable law.
If more than 15 business days have passed since your refund was approved, please contact us at info@barrelvibes.com.
Failed Deliveries and Returned Packages
If a delivery fails because of an incorrect address, missing information, refusal to accept the package, or failure to collect the package in time, please contact us at info@barrelvibes.com as soon as possible.
If the package is returned to us, we will review the situation and provide the available options based on the shipping status and carrier information.
Please note:
Orders cannot be cancelled or refunded simply because the package is already in transit
If a package is resent, a new tracking number may be provided
Additional shipping costs may apply if the failed delivery was caused by an incorrect address, missing information, refusal, or failure to collect the package
Shipping Costs
Shipping costs, if any, are non-refundable once an order has been shipped, unless otherwise required by applicable law.
If a return is approved because the item is defective, damaged, or incorrect, we will provide further instructions based on the specific situation.
Contact
If you have any questions regarding this Refund Policy, please contact us at: